FAQ's

SHIPPING AND DELIVERY

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    How long does it take for delivery?
    For all metro cities it usually takes 4-5 days( delays can take place during season time as courier companies have a high volume of deliveries). Smaller cities take about 8-10 days.
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    How much do i have to pay for delivery?
    We provide free delivery on orders above 2000 throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).
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    My Order status is showing ' Pending ' in order history, is anything wrong?
    If the order status is showing pending, please do not panic. Once you receive the payment / order confirmation, your order has been received by us and it's confirmed. It stays in the pending process until you receive the order. You will get a notification of processing or shipped via email once your order status changes.
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    Is my instrument safe during shipping?
    Before sending out our instruments, we pack them with extreme care. Our packaging techniques are meant to reduce the possibility of damage occurring while in transit. Over 90% of our items are shipped from locations outside of Mumbai, so we have a lot of experience with packaging and shipping. We take about 30 minutes on average to pack a guitar and about 1 hours to pack a drum kit. To guarantee the safe shipment of your instruments, we only utilize premium materials. If, in the improbable event that your instrument is harmed in transit, you may choose to get a replacement after returning the damaged instrument to us.
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    How will I know that you've received my order?
    Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 9820045244 , Monday-Saturday (10:30 AM - 6:00 PM) or drop us an email at support@procraftindia.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).
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    Will I have to sign for my delivery? What to do once you get the order ?
    Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage. Once you get the parcel you must make an unboxing video by either asking someone to shoot it or just placing the phone on any surface to record yourself. In order to claim transit damage an UNBOXING video is a must.
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    What if I am not home when my package arrives?
    You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
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    What Indian cities does Procraft India ship to?
    We deliver to every state, city, and every town, with more than 20,000 serviceable pincodes.
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    How fast do I get my gear?
    Most consumers receive their product(s) on the expected delivery date specified on the logistic tracking page. However, there are a few exceptions that may cause a delivery delay. Musical instruments are fragile and sensitive objects that require careful testing and packaging. While we are unable to ship at lightning-fast speeds, our techniques provide a near-zero transit damage rate in India, which we hope to maintain. Your product's safe delivery is our top priority.

ORDER UPDATE

PRODUCT INFORMATION

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    I recently purchased an electric guitar. Will it work with my home theatre system?
    Yes, your electric guitar can work with a home theatre system if it has a quarter inch (1/4-inch) Jack input. audio input option. You’ll need a 1/4-inch (guitar cable) to connect the guitar to your home theatre system. However, keep in mind that a home theatre system is not designed specifically for guitars, so the sound quality and tone may differ from a dedicated guitar amp. You may also need a preamp to boost the signal for better sound output.
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    What precautionary measures should I take to prevent fret wear?
    To prevent fret wear on your guitar, you should: Regularly clean the fretboard to remove dirt and oils that can accumulate over time. Change strings frequently, as worn-out strings can lead to increased friction and wear on the frets. Limit the use of a capo, as it increases the tension on your guitar strings by pressing them tightly against the frets. Over time, this added pressure can lead to quicker wear on both the strings and frets, affect tuning stability, and reduce the overall lifespan of your frets. Avoid using extremely heavy gauge strings unless necessary, as they can increase fret wear due to higher tension. If fret wear does occur over time, you can have them leveled by a professional luthier.
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    What types of acoustic guitars are there?
    There are several types of acoustic guitars, including: Steel-string acoustic guitars: Produce a bright, loud tone. Classical guitars (nylon-string): Softer, mellow sound, often used for classical and flamenco music. 12-string guitars: Have a richer, fuller sound due to the paired strings. Acoustic-electric guitars: Can be played acoustically or amplified through a sound system.
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    How often should I change my guitar strings?
    It depends on how often you play and your personal preferences. If you play daily, changing strings every 1-3 months is typical. If the strings start sounding dull or feel rough, it's time to replace them.
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    What are the best strings for an acoustic guitar?
    The best strings depend on your playing style and the type of music you play. Steel strings are great for brighter, more powerful sounds, while nylon strings are preferred for softer tones. Gauge (thickness) also matters, with lighter gauges being easier to play and heavier gauges providing more volume and sustain.
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    What should I look for in an acoustic guitar for beginners?
    Beginners should look for a guitar with a comfortable neck, good sound quality, and decent build materials. Consider guitars with a solid top for better sound projection. It’s important that the guitar feels good in your hands and is easy to play.
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    How should I maintain my acoustic guitar?
    To maintain your acoustic guitar, it's important to keep it clean by wiping the strings and body after each use to remove dirt and oils. Proper humidity control is essential as well, with a recommended range of 45-55% to prevent warping or cracking of the wood. Regularly restring your guitar when the strings begin to wear out or lose their tone. Additionally, a periodic setup by a professional, typically once a year, ensures that the neck, frets, and action are properly adjusted for optimal performance and playability.
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    Can I plug in an acoustic guitar?
    Only Semi-acoustic guitars can be plugged into an amplifier or sound system. Semi Acoustic guitars are specifically designed to be played both acoustically and through an amplifier or sound system. Unlike traditional acoustic guitars, they come equipped with built-in pickups, which convert the vibration of the strings into an electrical signal. This allows the sound to be amplified, making them ideal for live performances or situations where you need more volume without sacrificing the natural acoustic tone. The built-in electronics often include controls for volume and tone, giving players more flexibility in shaping their sound when amplified.
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    How do I reduce buzzing in my acoustic guitar?
    String buzzing on a guitar typically happens when the action, or the height of the strings above the fretboard, is set too low. When the strings are too close to the frets, they can make contact with them, causing an unwanted buzzing sound. This issue can also arise if the neck of the guitar is not properly adjusted, as the curvature of the neck (or lack thereof) affects string clearance. To fix this, you can try raising the action slightly by adjusting the saddle or truss rod. If you're unsure how to make these adjustments, it's best to take the guitar to a professional technician for a proper setup to ensure the neck, action, and intonation are all correctly aligned.
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    What is the difference between acoustic and electric guitars?
    The main difference between acoustic and electric guitars lies in how they produce sound. Acoustic guitars generate sound naturally through their hollow body, which amplifies the vibrations of the strings. This gives them a warm, rich, and organic tone that doesn't require external amplification, making them ideal for unplugged performances or casual playing. On the other hand, electric guitars rely on pickups that convert string vibrations into electrical signals, which must be amplified through an external amplifier to produce audible sound. This setup allows electric guitars to offer a much broader range of tones, effects, and volume control, making them versatile for various genres, especially rock, jazz, and metal. While acoustic guitars excel in producing a natural sound, electric guitars give players more creative freedom through the use of effects pedals, distortion, and tone-shaping controls.
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    What size acoustic guitar should I get?
    When choosing an acoustic guitar size, it's important to consider your body size, comfort, and playing style. Full-sized guitars, like dreadnoughts, are popular among adults because of their large body, which produces a loud, resonant sound with deep bass tones. However, they may feel bulky for smaller players or beginners. Smaller-bodied guitars, such as concert, auditorium, or parlor models, are more compact and lightweight, making them easier to handle and more comfortable for people with smaller hands or those who prefer a more intimate playing experience. These guitars still deliver excellent sound quality but with a more balanced tone and less bass. Ultimately, the best size is the one that feels comfortable to hold and play, allowing you to focus on technique and enjoyment without physical strain.
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    Can I use a pick on an acoustic guitar?
    Yes, you can absolutely use a pick (also called a plectrum) on an acoustic guitar, and it's a common choice for many players. A pick is often used for both strumming chords and picking individual notes, depending on your playing style. Picks come in different thicknesses, which can affect your sound and playing feel. Thinner picks are typically more flexible, making them ideal for smooth, easy strumming with a softer tone. Thicker picks, on the other hand, provide more control and precision, which is particularly useful for playing lead lines or more intricate picking patterns. Choosing the right pick depends on your personal preference and the type of sound you want to achieve, so it's worth experimenting with different options to find what works best for your style.
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    What is a guitar capo, and how do I use it?
    A guitar capo is a small, clamp-like tool that attaches to the guitar's fretboard, allowing you to raise the pitch of all the strings simultaneously. By clamping the capo on a specific fret, you effectively shorten the length of the strings, which raises their pitch and changes the key of the song without requiring you to alter your chord shapes. For example, placing a capo on the second fret raises the pitch of all strings by a whole step. To use a capo, simply place it across the desired fret, making sure it presses down evenly on all six strings. This ensures that the notes ring clearly without any buzzing or muted strings. Capos are particularly useful for playing songs in different keys while still using familiar chord shapes, making it easier to adapt to a singer's vocal range or create unique tonal variations.
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    What’s the difference between a solid wood guitar and a laminate guitar?
    The key difference between solid wood and laminate guitars lies in their construction and sound quality. Solid wood guitars are made from single, solid pieces of wood for the top, back, and sides. This type of construction allows the wood to vibrate more freely, resulting in a richer, more resonant tone. One of the major benefits of solid wood is that the sound quality tends to improve with age, as the wood becomes more responsive over time. Solid wood guitars are often preferred by serious musicians because of their superior tonal depth and warmth, though they tend to be more expensive and require careful maintenance, especially with regard to humidity control. Laminate guitars, on the other hand, are made from several thin layers of wood bonded together. While they are typically more affordable and durable, the layered construction doesn’t allow for the same level of resonance as solid wood. As a result, laminate guitars tend to have a less vibrant and dynamic tone. However, their increased durability makes them a good option for beginners, travelers, or anyone who needs a more budget-friendly instrument that can withstand more wear and tear. While they don't age or improve in sound like solid wood guitars, they still offer decent quality for casual playing.
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    What is "action" on a guitar, and how does it affect playability?
    "Action" on a guitar refers to the height or distance between the strings and the fretboard. It plays a crucial role in how easy or difficult the guitar is to play, as well as in the overall sound quality. Low action means the strings are closer to the frets, making the guitar easier to play, especially for beginners or players who prefer a light touch. This can be particularly helpful for techniques like fast fretting and smooth transitions between chords. However, if the action is too low, it can cause the strings to buzz against the frets, especially when playing harder or on lower frets. High action, on the other hand, means the strings are further away from the fretboard. While this can make the guitar harder to play, requiring more finger pressure to press the strings down, it generally results in cleaner, buzz-free notes and can improve sustain and tone. Some players prefer higher action for styles that require strong picking or more dynamic play, such as slide guitar. The ideal action height depends on your playing style and comfort. Finding the right balance is key—a setup that’s too low may buzz, while one that’s too high can cause unnecessary strain. Regular adjustments, either by yourself or a professional, ensure that your guitar stays comfortable and easy to play while delivering the best sound.
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    What is a truss rod, and how do I adjust it?
    A truss rod is a metal rod inside the guitar neck used to adjust its curvature (relief). Tightening the rod straightens the neck, lowering the action, while loosening it adds curve, raising the action. This helps maintain proper playability and prevents buzzing. However, truss rod adjustments require caution, as over-adjusting can damage the guitar. It’s often best to have a professional handle these adjustments to avoid potential issues.
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    How do I store my acoustic guitar properly?
    Use a case: Store your guitar in a hard or padded case when not in use to protect it from physical damage. Control humidity: Store your guitar in a place with stable humidity levels (45-55%) to avoid wood warping or cracking. Avoid extreme temperatures: Do not expose your guitar to extreme heat, cold, or direct sunlight, which can cause damage to the wood and glue joints.
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    What are some common acoustic guitar body shapes?
    Dreadnought: The most popular shape, known for its loud, powerful sound and large size. Concert: Slightly smaller, with a more balanced sound and greater comfort for smaller players. Jumbo: Bigger than the dreadnought, offering a deep, booming tone. Parlor: A smaller, more compact guitar, perfect for fingerpicking and lighter styles of music.
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    What is a transacoustic guitar? How does it work?
    A transacoustic guitar is an acoustic guitar equipped with built-in technology that allows it to produce effects like reverb and chorus without the need for an external amplifier or effects pedal. Using an internal actuator that vibrates the guitar body and strings, the guitar can create these rich, ambient effects acoustically, enhancing the sound naturally as you play. This means you can experience the depth of reverb and the shimmer of chorus directly from the guitar itself, making it ideal for players who want a fuller sound without relying on external gear.
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    Do transacoustic guitars need batteries?
    Yes, transacoustic guitars do require batteries, typically lithium-ion, to power the onboard electronics that produce effects like reverb and chorus. These batteries enable the internal actuator system that enhances the guitar's natural sound with built-in effects. Without battery power, the guitar will still function as a regular acoustic guitar, but the special effects will not be available until the batteries are charged or replaced.
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    Can transacoustic guitars be played like regular acoustic guitars?
    Yes, transacoustic guitars can be played just like regular acoustic guitars when the effects are turned off. The built-in electronics only add reverb, chorus and delay when activated, but when they are off, the guitar functions as a traditional acoustic instrument, delivering the same natural sound and playability. This dual capability allows you to enjoy both a standard acoustic experience and enhanced effects in one instrument.
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    What brands make transacoustic guitars?
    Kepma, Enya, yamaha are the primary manufacturers , having pioneered the technology. Some other brands have similar concepts under different names. Double Acoustics were the first to develop the technology in china and now many other manufacturers have their own variations in the same making it very common for acoustic and classical guitars to have transacoustics.
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    Are transacoustic guitars more expensive than regular acoustics?
    Yes, transacoustic guitars are generally more expensive than regular acoustic guitars because of the advanced technology built into them, which enables effects like reverb and chorus without external gear. The added electronics and innovation typically drive up the cost. However, prices can vary depending on the brand, model, and the specific features included, so some transacoustic guitars may still be affordable depending on your budget and needs.
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    What's the difference between a cutaway and non-cutaway guitar?
    The main difference between cutaway and non-cutaway guitars is in their body shape. Cutaway guitars have a section removed from the body, making it easier to access higher frets, which is great for lead playing. However, this design can slightly reduce resonance and volume. Non-cutaway guitars retain a full body shape, which often produces a fuller, richer sound due to the increased wood mass. While they may be harder to play in the higher fret range, they offer better tonal quality. Choosing between the two depends on your playing style and whether you prioritize accessibility or sound quality.
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    What type of wood is best for acoustic guitars?
    The type of wood used in an acoustic guitar greatly influences its tone and character. For the top (soundboard), spruce and cedar are the most common choices. Spruce, especially Sitka spruce, is known for its strength, lightweight, and bright, responsive tone, making it ideal for various playing styles. Cedar, on the other hand, offers a warmer, mellower tone and is often preferred for fingerpicking. For the back and sides, rosewood, mahogany, and maple are popular. Rosewood provides a rich, resonant sound with deep bass tones, while mahogany delivers a warmer, more focused midrange. Maple offers a brighter, clearer tone with excellent note separation. The best wood depends on your desired sound, playing style, and personal preference. As with many things in music, there’s no one-size-fits-all, but rather a choice that reflects your unique voice.
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    What is a transacoustic guitar?

    A transacoustic guitar is a special type of semi-acoustic guitar that comes with built-in effects, like reverb, delay and chorus, which can be heard without the need to connect the guitar to an amplifier or effects unit. This unique feature enhances the sound, making it richer and more atmospheric while maintaining the natural feel of an acoustic guitar.

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    How does a transacoustic guitar work?

    A transacoustic guitar works by using an internal device called an actuator/transducer. This actuator vibrates in response to the strings being played and creates effects like reverb, delay and chorus. These vibrations travel through the guitar’s body, using its natural acoustic chamber to produce the effects, so you can hear them directly from the guitar, even without plugging into any external equipment.

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    Do transacoustic guitars need batteries?

    Yes, transacoustic guitars require batteries, typically lithium-ion, to power the internal electronics responsible for producing effects like reverb and chorus. Without the battery, the guitar will still function like a regular acoustic guitar, providing natural sound, but you won’t be able to use any of the onboard effects or connect it via a line-out for amplification. The battery is essential for activating the unique features that make the transacoustic guitar special.

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    Can transacoustic guitars be played like regular acoustic guitars?

    Absolutely! Transacoustic guitars can be played like any regular acoustic guitar. When the effects are turned off, it functions just like a standard acoustic guitar, with the same feel and sound, making it versatile for all types of players.

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    Can transacoustic guitars be plugged into an amplifier?

    Yes, transacoustic guitars feature a built-in pickup system, allowing you to plug them into an amplifier. This capability lets you amplify your sound during performances while using onboard effects like reverb, delay and chorus. The combination of natural acoustic tones and amplification offers a unique sound, making it an excellent choice for solo performances or jamming with others. This versatility enhances your live performances, making your music more engaging and dynamic.

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    How long do the batteries last in a transacoustic guitar?

    The battery life of a transacoustic guitar depends on how often effects like reverb and chorus are used. Typically, it takes 3 to 4 hours to fully charge the battery, providing about 6 to 8 hours of playtime. However, the exact duration varies with the intensity of the effects and gain settings. Heavier use of effects will drain the battery faster, so it's advisable to recharge or replace it after extended sessions to ensure the effects function properly.

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    Can the effects be used when the guitar is plugged in?

    Yes, the effects on a transacoustic guitar can be used whether the guitar is played acoustically or plugged into an amplifier. This flexibility allows players to enjoy the effects in any setting, whether practicing at home or performing on stage.

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    What is the Enya Nova GO Sonic Smart guitar?

    The Enya Nova GO Sonic Smart guitar is a compact, carbon fiber electric guitar equipped with built-in effects like distortion and overdrive, which can be fully customized and controlled through a mobile app. This smart connectivity allows you to easily tweak your sound for different playing styles.

    One of its standout features is the ability to connect directly to a DAW without needing an audio interface, making recording and producing music more convenient. The carbon fiber body ensures durability and portability, while its built-in amplifier and effects eliminate the need for external amps or pedals, providing an all-in-one, portable solution for musicians.

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    How do I charge the Enya Nova GO Sonic guitar?

    To charge the Enya Nova GO Sonic guitar, it comes with a built-in 7.4V/2600mAh lithium-ion rechargeable battery, which powers the internal amplifier and effects. You can charge the guitar using the provided USB-C cable by simply connecting it to a power source, such as a wall adapter, power bank, or computer. A full charge typically takes around 3 hours, providing approximately 6 hours of continuous playtime, depending on how intensively the effects and amplifier are used. The guitar’s built-in battery ensures you can enjoy the smart features without needing external power sources for long sessions.

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    How long does the battery last?

    The battery life of the Enya Nova GO Sonic guitar typically lasts around 6 hours on a full charge. However, the exact duration can vary depending on how frequently you use the built-in effects and amplifier. If you're using more demanding effects, like distortion or high-gain settings, the battery may drain faster than if you're playing with minimal or no effects. The 6-hour estimate is for continuous use, meaning if you take breaks between playing sessions, the battery could last longer throughout the day.

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    Does the guitar require an external amplifier?

    The Enya Nova GO Sonic guitar does not require an external amplifier, as it comes with a built-in amplifier that allows you to play amplified sound directly from the guitar. This built-in feature makes it convenient for playing anywhere without the need for additional equipment. However, if you prefer, you still have the option to connect the guitar to an external amplifier or PA system for larger performances or if you want more control over your sound. The guitar's versatility lets you switch between standalone use and more traditional setups.

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    Can I play the Enya Nova GO Sonic without effects?

    Yes, you can play the Enya Nova GO Sonic without using the built-in effects, treating it like a regular electric guitar. By turning off the onboard effects, you’ll get a clean, natural tone from the guitar. You can play it unplugged, or connect it to an external amplifier for a traditional electric guitar sound, depending on your preferences. This flexibility allows you to use the guitar in both smart mode with effects or in a more conventional setup.

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    How do I activate and use the built-in effects on the Enya Nova GO Sonic?

    To activate the built-in effects on the Enya Nova GO Sonic, simply long-press the onboard control knob located on the top of the guitar. This will turn on the effects. To switch between different presets, press the button once to cycle through them. For more detailed control and adjustments, use the Enya Music app, which allows you to customize the effects, design your own tones, and save them as presets for future use. This gives you full flexibility to tailor the sound to your liking directly from the app.

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    Can I connect the Enya Nova GO Sonic to a recording interface?

    Yes, the Enya Nova GO Sonic can be connected to a recording interface via its output jack, making it ideal for both recording and live performances. Additionally, the guitar features direct recording through its USB-C port, which eliminates the need for a sound card or external interface. You can connect the guitar directly to your DAW (Digital Audio Workstation) using the USB-C port, allowing for quick and easy recording sessions. This makes the Nova GO Sonic a great choice for musicians looking to record on the go with minimal equipment.

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    How durable is the carbon fiber body?

    The carbon fiber body of the Enya Nova GO Series is highly durable and resilient. It is resistant to changes in temperature and humidity, which helps prevent warping or damage that can occur with traditional wooden guitars. Additionally, the carbon fiber construction offers strong resistance to physical impact, making the guitar ideal for travel, outdoor performances, or harsh environments. This durability ensures that the guitar remains in top condition, even with frequent use and exposure to varying conditions.

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    Does the Nova GO Sonic guitar have Bluetooth connectivity?

    Yes, the Enya Nova GO Sonic features Bluetooth connectivity, allowing you to wirelessly stream music or backing tracks directly through the guitar’s built-in speaker. This makes it easy to play along with your favorite songs or practice without needing additional devices. The Bluetooth feature enhances the guitar’s versatility, making it convenient for practice, performance, or casual jamming sessions.

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    Does Nova GO SP1 guitar have Bluetooth connectivity?

    Yes, the Enya Nova GO SP1 features Bluetooth connectivity, allowing you to wirelessly stream music or backing tracks directly through the guitar’s built-in transducer. This makes it easy to play along with your favorite songs or practice without needing additional devices. The Bluetooth feature enhances the guitar’s versatility, making it convenient for practice, performance, or casual jamming sessions.

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    Does the guitar support MIDI or other digital outputs for music production?

    The Enya Nova GO Sonic does not have built-in MIDI capabilities. However, you can still integrate it into your recording setup by connecting it to a digital audio workstation (DAW) through an audio interface. This allows you to capture high-quality audio for your projects, apply effects, and edit tracks within the DAW. While it won’t transmit MIDI data, its audio output can still be used creatively in a variety of recording environments.

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    What is the AirSonic 2.0 soundhole design?

    The AirSonic 2.0 is a specially designed soundhole that helps enhance the guitar’s projection and resonance. Unlike traditional round soundholes, this design improves airflow within the guitar’s body, resulting in clearer sound, better tonal balance, and improved volume. It gives the guitar a modern aesthetic while contributing to its unique sonic characteristics.

GENERAL FAQs

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    What brands of musical instruments do you offer?

    Procraft India proudly offers a wide selection of musical instruments from renowned brands such as Kepma, Enya, Hex, Strydom, Donner, Magna, SQOE, Anuenue, and Richtone. We provide instruments suitable for beginners, intermediate players, and professionals alike, including guitars, ukuleles, and more. Our collection is continuously expanding with new brands and models being added regularly. All the products we offer are listed on our website, making it easy for you to explore and find your ideal instrument. For more information or assistance, feel free to contact us at 9820045244—we're here to help you with any queries!

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    Do you sell guitars for beginners and professionals?

    Yes, we offer a wide range of guitars suitable for both beginners and professionals. Whether you're just starting your musical journey or looking for a high-performance instrument, we have options that cater to every skill level. Our selection includes entry-level models with easy playability, as well as professional-grade guitars designed for advanced players.

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    Are there any ongoing sales or discounts?

    Yes, we frequently run sales and offer discounts on various musical instruments and accessories. We announce special promotions through our social media channels and newsletters. If you're looking for something , feel free to ask, and we’ll be happy to assist you with the best available offers!

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    What is your return and exchange policy?

    We highly recommend our customers to record an unboxing video upon delivery. In the rare event of transit damage, please share the video with us, and we will assist you with the return or replacement process. For detailed information on our Refund & Return Policy page.

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    Can I purchase accessories like guitar strings and picks?

    Yes, you can purchase a wide range of accessories including guitar strings, picks, straps, tuners, and more.

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    Do you offer warranties on instruments?

    Yes, we provide a 1-year warranty on our instruments. This covers any manufacturing defects and ensures that your instrument is protected. For more details on what’s covered under the warranty, feel free to visit our Refund & Return Policy page or contact our support team.

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    Do you offer international shipping?

    Yes, we do provide international shipping for our products. Please note that the shipping costs will be the responsibility of the customer. We strive to ensure that your musical instruments reach you safely, no matter where you are in the world. However, please be aware that international shipping is not eligible for returns.

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    What are your payment options?

    We offer a variety of payment options for your convenience. You can make payments using credit and debit cards, bank transfers, or UPI. Additionally, we provide EMI options through credit/debit cards or Snapmint, making it easier for you to manage your purchases. Please note that debit card EMI is available only for HDFC bank cards.

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    Where are your physical stores located?

    We have four physical stores situated in different locations: Mumbai, Pune, Kochi, and Dibrugarh, Assam. Each store is equipped with a wide range of musical instruments and accessories to cater to all your musical needs. Mumbai serves as our headquarters, where all shipping is done with thorough quality checks to ensure your products reach you in perfect condition.

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    How do I track my order?

    Once your order has been processed and shipped, we will send you an email with the tracking information within 24-48 hours. This email will include a tracking number and a link to the courier’s tracking system, allowing you to monitor your shipment’s progress in real-time. You’ll be able to see when your order leaves our facility, track its journey, and get an estimated delivery date, ensuring you’re always informed about the status of your order.

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    What brands make transacoustic guitars?

    Some of the leading brands that manufacture transacoustic guitars include Kepma, Enya, and Yamaha. Double Acoustics in China, were among the first to introduce this features. Many other manufacturers have since developed their own variations, offering transacoustic options for both acoustic and classical guitars.


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    Are transacoustic guitars more expensive than regular acoustic guitars

    Yes, transacoustic guitars tend to be more expensive than regular acoustic guitars. The additional technology that allows them to produce effects without external equipment increases the cost. However, prices vary depending on the brand, model, and features offered.

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    What types of effects do transacoustic guitars typically offer?

    Transacoustic guitars typically come with built-in reverb, delay and chorus effects. Some models may also include additional effects like flanger, tremolo, etc. These effects enrich the guitar’s sound, creating a fuller, more dynamic playing experience.

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    Do transacoustic guitars sound different from regular acoustics when unplugged?

    When unplugged and with the effects turned off, transacoustic guitars sound very similar to regular acoustic guitars. The main difference comes when the effects are activated, which adds an extra layer of depth to the sound that you wouldn’t get from a traditional acoustic guitar.

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    Are transacoustic guitars suitable for beginners?

    Transacoustic guitars can be played by beginners, but they may be better suited for intermediate to advanced players due to their higher price point and the added complexity of managing built-in effects. Beginners who are eager to explore different sounds, however, may still find them a rewarding option.

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    Do transacoustic guitars require special maintenance?

    Transacoustic guitars require the same care and maintenance as regular acoustic guitars. However, you should pay extra attention to the electronic components, ensuring they remain clean and dry, and the batteries are kept in good condition.

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    Are there transacoustic versions of other instruments?

    Yes, the transacoustic technology has been applied to other instruments, such as ukuleles and classical guitars. This expands the range of instruments that can produce built-in effects without external gear, providing more options for musicians who want this feature in different musical contexts.

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    What's the difference between acoustic and electric guitars?

    Acoustic guitars produce sound naturally through their hollow bodies and are typically louder on their own. Electric guitars need an amplifier to produce a fuller sound and are generally preferred in genres like rock, metal, and jazz. Acoustic guitars are more popular for folk, country, and classical music.

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    What are the best options for travel-size guitars?

    Travel guitars are compact and designed for easy portability, making them ideal for musicians on the go. Some of the top choices in this category include the Kepma ES36, Enya EBx1 Pro, Enya EMX1 Pro, Enya Nova Go, Enya Amari Baby, and Enya Mini—all of which combine convenience with quality sound. For those looking into more unique travel-sized guitars, Hex M100 and models from the Strydom Voyager series, including the Strydom ST334, are excellent options that deliver both style and portability. If you're interested in ultra-compact designs, the Donner Hush and Hush i Pro stand out as highly recommended models, offering great playability and portability for serious travelers.

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    What are my options for an all-mahogany guitar?

    Mahogany guitars are favored for their warm, rich, and balanced tone. Here are some excellent options:

    • Kepma E Series All-Mahogany Guitar – a fantastic choice for an all-mahogany build.
    • Strydom S140C – ideal if you're looking for a solid-top mahogany guitar.
    • For beginners, the Amari Baby is highly recommended.
    • Anuenue M2, L20, and M20 models are also great choices for their unique tones.
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    I want a warm-toned guitar under 15,000. Which guitar is ideal?

    Warm-toned guitars are ideal for blues, jazz, and rhythm playing, often made with mahogany tops and bodies. Here are some top recommendations:

    • Kepma E Series – Known for its rich, warm sound, thanks to the mahogany build.
    • Strydom S140C – Another excellent choice for a warm tone.
    • Hex GA100 Series – offers great warmth and balance.
    • SQOE S340 – Known for its warm, resonant tone in an affordable price range.
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    What are the best options for a fingerstyle guitar?

    Fingerstyle guitars should be responsive, have good projection, and a comfortable neck profile. Here are the best options:

    • SQOE SQ-PFZL-A8FG All Solid Acoustic Guitar – This model is highly rated for fingerstyle, with a balanced tone and clarity.
    • Hex GA500 All-Solid – A solid choice with excellent projection.
    • Kepma F1 Series – Widely used by professional fingerstyle guitarists for its quality and tone.
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    What is a parlour guitar, and who would benefit from it?

    Parlour guitars have a compact body, narrow waist, and shorter scale length, resulting in a lightweight build with a focused, mid-range tone. They’re ideal for blues, folk, and fingerstyle players who enjoy a warm, intimate sound.

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    I’m a beginner and looking for a guitar under 10,000. What are the best options?

    For beginners looking for a quality guitar under 10,000, there are several excellent options that provide solid playability, durability, and a pleasant sound—qualities essential for building foundational skills. The Strydom ST340 and ST540 models are popular choices, offering a great balance of tone and comfort, which is ideal for new players. The Enya Amari series is another highly recommended option, praised for its amazing design, reliable construction, and smooth tone, making it a go-to for many beginners. Hex also offers great beginner-friendly models, including the F70, F72, and GA70, each of which provides good sound quality and durability at an affordable price. For those looking for a little extra, the Strydom ST540C is especially recommended; it’s celebrated for its balanced, resonant tone and ease of play, helping beginners enjoy a well-rounded and rewarding playing experience right from the start.

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    Should I get a guitar with an EQ or without?

    An EQ allows you to plug into an amp or PA system and shape your sound, which is valuable if you plan to perform or record. While beginners might not need this right away, it adds versatility for future use. An EQ can slightly increase the cost but is worth it if you envision amplifying or performing down the line.

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    Should I start with an acoustic or semi-acoustic guitar as a beginner?

    If you’re focused purely on practicing and learning, a standard acoustic guitar without electronics is perfectly suitable. However, a semi-acoustic guitar (with an EQ) can be ideal if you foresee performing or recording in the future. Many semi-acoustic guitars also come with an onboard tuner, which is handy for beginners. While acoustics are simpler, semi-acoustics offer versatility that can grow with you as a player.

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    How do I choose the right size guitar?

    Choosing the right guitar size is essential for comfort and playability. For adults, full-size guitars are standard, but younger players or those with smaller hands might benefit from a ¾ or travel-size guitar. The goal is to find a size that feels comfortable in your hands and easy to reach around.

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    What accessories do I need to start playing?

    Essential accessories include a tuner (to keep your guitar in tune), picks, a capo, and a strap. Beginners also benefit from a case for protection and a metronome to help keep time. If you have an electric guitar, you’ll need an amplifier and a cable as well.

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    How much should I expect to spend on a beginner guitar?

    Beginner guitars typically range from 7,000 to 10,000, depending on quality and brand. In this range, you’ll find models that offer good sound quality and durability without a high cost, perfect for starting out and building skills. Strydom ST series and Enya Amari Series are the best options.

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    What are the different types of wood used in guitars, and how do they affect sound?

    Common woods include spruce, mahogany, rosewood, and maple. Spruce offers a bright, clear tone, while mahogany has a warmer, balanced sound. Rosewood provides depth and richness, and maple is known for its bright and focused tone. Each wood type brings its unique character to a guitar’s sound.

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    How often do I need to change guitar strings?

    On average, changing strings every 2-3 months keeps the guitar sounding fresh. However, frequency depends on how often you play; frequent players may need to change strings monthly, while occasional players can stretch it longer.

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    What’s the difference between nylon and steel strings?

    Nylon strings are softer and used on classical guitars, producing a warm, mellow tone suited for classical and fingerstyle music. Steel strings, used on acoustic and electric guitars, offer a brighter, sharper sound better suited for genres like rock, folk, and country.

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    How do I properly care for and maintain a guitar?

    To keep your guitar in great condition, store it in a case when not in use, ideally in a dry place away from temperature extremes. Drastic changes in temperature or humidity can cause wood to expand or contract, leading to warping or cracks. After each session, gently wipe down the strings, fretboard, and body with a soft cloth to remove oils, sweat, and dust that can affect sound quality and durability. Occasionally polish the body with a guitar-safe polish to maintain its shine. For adjustments like the truss rod, which affects neck alignment, consult a professional.

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    Are there left-handed guitars available?

    Yes, left-handed guitars are widely available from many brands, though options might be more limited compared to right-handed models. These guitars are crafted specifically for left-handed players, with a reversed string arrangement, controls, and sometimes even the body shape designed for ease of play. However, if a left-handed model isn’t available, a standard acoustic guitar without a cutaway can often be converted for left-handed use. This conversion involves changing the nut and saddle to left-handed versions and reversing the string order. This setup allows left-handed players to play comfortably.

PURCHASING PROCESS

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    What is not covered under warranty?
    We would like to let you know that fret wear, saddle wear, nut wear are not covered under warranty and are not liable to any kind of replacement. The batteries if at all provided with the product also have no warranty as it is provided by the company in bulk. We suggest you buy fresh good quality batteries (Duracell) to use in your product for optimum and best performance. Warranty on strings either pre-fitted on the instrument or new packed ones aren't covered under warranty. No warranty on any accessories that come free with the instrument. We are not liable to warranty when it comes to guitar setups, adjustments or routine maintenance of any kind. Warranty against finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non -approved polishes are not covered under warranty. Warranty against damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts, and acids of perspiration are not covered. We would like to make clear that any damage to an instrument resulting from customization or modification from factory standards will not be entertained for warranty benefit. We are not liable to warranty against normal wear and tear on any part of the instrument, case, or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguard, zippers, clasps, handles, latches, case hardware, etc. We are not liable to a warranty on damage and deterioration due to normal usage, wear, and tear, aging, accidents, neglect, abuse, alteration, misuse or Acts of Nature. Warranty on instruments purchased from anyone other than www.procraftindia.com are not covered by us. Warranty on Instruments that have been serviced by unauthorized persons is automatically void. Opened/ Used / altered Products, If Original packing ( mono Cartons, labels etc. ) are missing then it cannot be claimed under warranty/ replacement. After the product is received, Procraft India will verify it against the claim and initiate the refund or replacement accordingly. Please note that replacement would depend upon stock availability, you may have to wait till fresh stock arrives, Refund will also be provided in way of reward points in the store.
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    What about strings of the guitar? Are they covered under warranty?
    We cannot offer a warranty on strings either pre-fitted on the instrument or new packed ones.
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    How can I provide feedback about a product?
    We look forward to hearing feedback about our products. Please feel free to send us feedback to support@procraftindia.com or call our Customer care number +91 9820045244, Monday-Saturday (11:00 AM - 6:00 PM). You can also leave your honest reviews under the product page that you have purchased. it's located on the bottom right of every product page. For each review submitted we also provide 100 reward points which you can reclaim in your next purchase of accessories or another guitar.
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    Is there somewhere I can go to view the product prior to purchasing?
    You can either visit one of procraft India centres which are currently located in 1. Mumbai 2. Pune 3. Dibrugarh 4. Kochi Or you can get in touch with us on email ( support@procraftindia.com ) and we will let you know if any store in your city has the product you are looking for. We can also schedule a video call incase you want to see the product live in our Mumbai store.
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    What happens if my payment got debited but the order did not go through?
    In such circumstances, your payment will be returned to you, or a manual order will be placed. Please contact us and send your payment receipt, and we will assist you further.

EMI QUERIES

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    Where will I find the proof of EMI?
    Once you have purchased on EMI, your bank will send you an email with an attachment verifying the EMI transaction, including your interest rate, term, and installment amount. Most bank confirmation emails have the following subject line: "[Bank Name]: EMI Letter with Monthly EMI Details".
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    How do I use the EMI facility
    Follow the procedures below if you have one of the above-mentioned approved credit or debit cards. On the payments page, select any of our payment gateways.(RazorPay) At the payment gateway, select the EMI option, your bank, and the desired EMI term, then click Make Payment/Pay Now. For debit card EMI transactions, you must first check your loan eligibility with the bank. Once confirmed, you may proceed with the same offer.
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    How EMI payment works?
    As soon as you finish your transaction on the payment gateway and receive an order confirmation email from Procraft, the entire price will be charged to your credit card. This charge has been blocked against your card limit and will not be charged during your billing cycle. After 2-4 business days, your bank will convert this charge into EMIs. The precise EMI amount will be charged to your card statement beginning with the next billing cycle, and the outstanding amount will be deducted from your credit limit. For example, if you have made a three-month EMI purchase of Rs. 10,000 and your credit limit is Rs. 50,000, your bank would block your credit limit by Rs. 10,000 and therefore your available credit limit after the transaction.

REFUNDS, RETURNS & CANCELLATIONS

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    Can i cancel the order?
    IF NOT SHIPPED- We will offer order cancellation only for items from our website that are valued at INR 5,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher) IF SHIPPED- If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse. ( UNBOXING VIDEO IS A MANDATORY FOR ANY TRANSIT / DEFECTIVE PRODUCT ). The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply. WE DO NOT HAVE A ‘Change of Heart’ Cancellation policy In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item. ( UNBOXING VIDEO IS A MANDATORY FOR ANY TRANSIT / DEFECTIVE PRODUCT )
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    What if the packaging of the product is damaged upon delivery?
    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not obliged or authorized to open the packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Procraft India. You are requested to cooperate with them and not force them to open the packages.
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    What if the product is out of warranty and damaged?
    If the product is out of warranty the client will have onus to pay for all the costs including shipping packing material and repair cost
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    What if Return pick up is not available in my pin code ?
    If our reverse pick-up service is not available at your location when it comes to transit damage , you would need to self-ship the product via any reliable courier partner and we will compensate you for the said amount.
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    What if the product is in warranty and damaged?
    If the product is within warranty ( 1 year on electronics and bridge uprooting ) , we will arrange the pick-up and repair the product. We will ship this within 30 days from receiving the product.
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    Will you arrange to pack the product for the reverse pick-up?
    The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. We do not offer packaging services at the time of reverse pick-up in any set-up.
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    Instead of refund for a product, can you send me a replacement?
    Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.
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    How long does it take to receive a refund?
    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired or send a replacement product, depending upon product availability.

ACCOUNT CREATION AND PAYMENTS

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    How do I start a new account?
    Please click on 'Sign In', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'New Customers? Create a new account' on the right hand side and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive confirmation e-mail to the address you registered with.
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    How do I update my details on my account?
    Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information, click on 'Edit' to update your details and 'Save' once you are finished to save these changes.
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    I need personal assistance with my order. Who can I contact?
    Our customer service centre is happy to assist you with your order on +91 9820045244, Monday-Saturday (11:00 AM - 6:00 PM). You can also email us on support@procraftindia.com
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    What are cookies? Do I need to enable cookies in my browser?
    They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link on the top right hand corner of the page.
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    What payment types do you accept?
    We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.
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    What should I keep handy for my online transaction?
    •Credit Cards: You need your card, which has the details of cardholder’s name, number, CVV and the expiry date. Apart from this you also need to have your 3D secure password / OAC/ OTP 
    • Debit Cards: Keep your card, which has the details of cardholder’s name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC/ OTP or IPIN handy as well.
    • Net Banking: Keep your account number or Customer ID as well as your IPIN/ OTP handy.
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    Is it safe to use my credit card on your site?
    Absolutely. Shopping with Procraft India is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.
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    Do you accept international credit cards?
    We do not accept Non-Indian cards for payment at the moment. Please contact our customer care via email ( support@procraftindia.com) if you need more help with international payment options.
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    Do you store my Credit card information?
    We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.
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    Will my information be sold to third parties?
    Your information will not be sold or passed on to third parties. Your privacy is important to us! Read more about how we protect your privacy under "Privacy Policy".
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    Will I be asked to share card information, account information or passwords over phone or email?
    The Procraft india team will never ask you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.
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    What other things should I keep in mind during an online transaction?
    • During the payment process using Net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Procraft india website with your order details which you can keep a copy of. • Never press the browser back button when the transaction is still currently being done.
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    What do we do with your information ?
    When you make a purchase from our store, we collect personal information you provide, such as your name, address, and email address. Additionally, when you browse our store, we automatically receive your computer’s IP address to help us understand your browser and operating system. If you consent, we may send you emails about our store, new products, and other updates.

TROUBLESHOOTING

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    Why is my acoustic guitar buzzing?

    If your acoustic guitar is producing an unwanted buzzing sound when you play certain strings or frets, it could be due to several reasons. The buzzing might occur in different ways:

    • Single String Buzz: This happens when a specific string buzzes regardless of which fret is pressed, often due to string or nut issues.  
    • Fret Buzz: Buzzing sounds are produced when certain frets are pressed, usually caused by uneven frets or issues with the guitar's setup.  
    • Open String Buzz: This occurs when an open (unfretted) string buzzes, often due to problems with the nut or bridge.  
    • Overall Buzz: A general buzzing sound affecting multiple strings and frets can indicate low action, neck problems, or loose components.  


    Common Causes of Buzzing:  

    1. Low Action: Strings are too close to the fretboard.  
    2. High Frets: Uneven frets cause some to be higher than others.  
    3. Loose Hardware: Parts like tuning pegs or the bridge may be loose.  
    4. String Issues: Worn-out or incorrectly installed strings.  
    5. Humidity Changes: Fluctuations in humidity causing the wood to swell or shrink.  

    Solutions to Eliminate Buzzing:  

    • Adjust the Action: Raise the action by adjusting the truss rod or saddle height to prevent buzzing while maintaining playability.  
    • Level the Frets: Have a professional level any uneven frets by filing down higher frets and polishing them.  
    • Tighten Hardware: Ensure all screws and components, such as tuning pegs and the bridge, are secure, and regularly check them.  
    • Replace Strings: Install new strings correctly and use the recommended gauge for your guitar.  
    • AdjustAdjustControl Humidity: Use a guitar humidifier to maintain stable humidity levels (45-55%) and store the guitar in a case with a humidifier, especially in dry climates or winter.  

    Preventative Measures:  

    • Regularly inspect and maintain your guitar to catch potential issues early.  
    • Keep the guitar in a stable environment to avoid humidity-related problems.  
    • Schedule periodic professional setups to ensure optimal playability and sound quality.  


    By addressing these issues, you can eliminate buzzing and maintain your guitar’s sound quality.


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    Why is there no sound coming from my acoustic-electric guitar?
    Symptom: Your acoustic-electric guitar is plugged into an amplifier, but no sound is coming through the speakers. Causes: 1. Battery Issues: The onboard preamp requires a battery, which might be dead or improperly installed. 2. Cable Problems: The instrument cable might be faulty or not fully plugged in. 3. Amplifier Issues: The amplifier may be turned off, set to a low volume, or have other settings preventing sound. 4. Preamp or Pickup Problems: There may be issues with the guitar’s preamp or pickup system. 5. Volume and Tone Controls: The volume or tone controls on the guitar might be turned down or set incorrectly. 6. Jack Socket Issues: The output jack socket might be loose or damaged. 7. Mute Button Engaged: Some amplifiers have a mute button that might be engaged. Solution: 1. Check the Battery: - Replace the battery with a fresh one. - Ensure the battery is installed correctly, with the right polarity. 2. Inspect the Cable: - Use a different instrument cable to check if the original one is faulty. - Ensure the cable is fully inserted into both the guitar and the amplifier. 3. Verify Amplifier Settings: - Make sure the amplifier is turned on and the volume is turned up. - Check if the amplifier is set to the correct input channel. - Verify that any mute or standby buttons are not engaged. 4. Check Guitar Controls: - Ensure the volume and tone controls on the guitar are turned up. - Check if any onboard EQ settings are set correctly. 5. Inspect the Output Jack: - Tighten or repair the output jack if it is loose or damaged. 6. Test the Preamp and Pickup: - If possible, test the preamp and pickup with another amplifier to rule out a fault with the guitar. - If issues persist, consider having the preamp and pickup system professionally inspected. 7. Additional Troubleshooting: - Ensure all connections are secure and free of dust or debris. - Try different settings on the amplifier to see if the sound comes through. Preventative Measures: - Regularly check and replace the battery in the guitar. - Store the guitar and amplifier in a dry, safe place to avoid damage to electronic components. - Schedule periodic professional maintenance to ensure all electronic components are functioning properly.
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    Why is my guitar neck warped or bowed?
    Symptom: The neck of your guitar appears to be curved or bent, which affects the playability and sound quality. This can result in high action (strings far from the fretboard) or low action with fret buzz. Causes: 1. Humidity and Temperature Changes: Fluctuations in humidity and temperature can cause the wood to expand or contract, leading to warping or bowing. 2. Improper Storage: Storing the guitar in an unsuitable environment, such as leaning against a wall or in direct sunlight, can lead to neck issues. 3. String Tension: Incorrect string tension, such as using strings that are too heavy, can put excessive pressure on the neck. 4. Lack of Maintenance: Neglecting regular maintenance, including truss rod adjustments, can cause the neck to warp or bow over time. 5. Manufacturing Defects: Occasionally, manufacturing defects or inferior materials can lead to neck issues. Solution: 1. Adjust the Truss Rod: - Locate the truss rod adjustment point, usually at the headstock or inside the sound hole. - Use the appropriate wrench to turn the truss rod. - Turn clockwise to reduce forward bow (convex) and counterclockwise to reduce back bow (concave). - Make small adjustments and check the neck regularly to avoid over-correction. 2. Control Humidity: - Use a guitar humidifier to maintain stable humidity levels (ideally between 45-55%). - Store the guitar in a case with a humidifier, especially in dry climates or during winter. 3. Proper Storage: - Store the guitar in its case when not in use. - Avoid leaning the guitar against walls or storing it in direct sunlight or near heat sources. 4. String Tension: - Use the correct gauge of strings recommended for your guitar. - Regularly check and adjust the tension to ensure it is not too high. 5. Professional Inspection: - If the neck is severely warped or bowed, take the guitar to a professional luthier for assessment and repair. - They may need to perform more advanced adjustments or repairs that require specialized tools and expertise. Preventative Measures: - Regularly monitor and maintain the humidity levels where the guitar is stored. - Perform routine maintenance, including truss rod adjustments, to keep the neck in good condition. - Use appropriate string gauges and maintain proper string tension. - Store the guitar properly to prevent unnecessary stress on the neck.
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    Why are my guitar strings breaking frequently?
    Symptom: Your guitar strings break more often than expected, sometimes during tuning, playing, or even when the guitar is idle. Causes: 1. Sharp Edges: Sharp or rough edges on the bridge, nut, or tuning pegs can cause strings to wear out and break. 2. Poor String Quality: Using low-quality strings that are more prone to breaking. 3. Improper String Installation: Incorrectly installed strings may have weak points that lead to breakage. 4. Aggressive Playing Style: Playing with excessive force or aggressive strumming can put extra stress on the strings. 5. Environmental Factors: Changes in temperature and humidity can weaken strings and make them more prone to breaking. 6. Frequent Tuning Changes: Constantly changing the tuning of your guitar can stress the strings, leading to breakage. 7. Old Strings: Strings that are old or have been used for a long time are more likely to break. Solution: 1. Inspect and Smooth Sharp Edges: - Check the bridge, nut, and tuning pegs for sharp or rough edges. - Use fine sandpaper or a file to smooth out any sharp areas. 2. Use High-Quality Strings: - Invest in good-quality strings that are known for their durability. - Ensure they are suitable for your playing style and guitar type. 3. Proper String Installation: - Follow proper string installation techniques to avoid weak points. - Make sure strings are correctly wound around the tuning pegs and securely seated in the bridge and nut. 4. Adjust Playing Style: - Play with a lighter touch if you have a very aggressive playing style. - Consider using heavier gauge strings if you play aggressively, as they can withstand more force. 5. Control Environmental Factors: - Keep your guitar in a stable environment with controlled temperature and humidity levels. - Use a humidifier in dry climates to maintain proper humidity. 6. Limit Frequent Tuning Changes: - Avoid constantly changing the tuning of your guitar. - Use a secondary guitar for alternate tunings if needed. 7. Replace Old Strings: - Regularly replace strings to ensure they are in good condition. - Monitor the condition of your strings and replace them at the first sign of wear. Preventative Measures: - Regularly inspect and maintain your guitar's hardware to prevent sharp edges and other issues. - Choose high-quality strings that match your playing style and guitar type. - Store your guitar in a controlled environment to prevent environmental damage to the strings. - Develop a routine for changing strings before they become too old and prone to breaking.
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    Why does my guitar's intonation seem off?
    Symptom: Your guitar sounds out of tune when playing higher up the neck, even if it is perfectly tuned at the open strings. Chords and notes played at different positions on the fretboard do not sound correct. Causes: 1. String Age and Condition: Old or worn strings can cause intonation issues. 2. Improper String Height (Action): High or low action can affect intonation. 3. Nut Problems: A poorly cut or worn nut can cause strings to sit incorrectly, affecting intonation. 4. Bridge and Saddle Position: Incorrectly positioned bridge or saddle can lead to intonation problems. 5. Truss Rod Adjustment: An improperly adjusted truss rod can cause neck bowing, affecting intonation. 6. Fret Wear or Uneven Frets: Worn or uneven frets can cause notes to sound out of tune. 7. Temperature and Humidity Changes: Environmental changes can affect the wood and metal components, leading to intonation issues. Solution: 1. Replace Strings: - Regularly replace old or worn strings to maintain proper intonation. 2. Adjust String Height: - Set the action to an optimal height using the truss rod and saddle adjustments. 3. Check and Adjust the Nut: - Ensure the nut is properly cut and fitted. If necessary, have it adjusted or replaced by a professional. 4. Position the Bridge and Saddle: - Adjust the bridge and saddle to the correct position. For electric guitars, use the saddle screws; for acoustic guitars, consult a professional if needed. 5. Adjust the Truss Rod: - Make small adjustments to the truss rod to correct neck bowing. If unsure, seek professional help. 6. Level the Frets: - Have the frets leveled and dressed by a professional if they are uneven or worn. 7. Control Environmental Factors: - Store your guitar in a stable environment with controlled humidity and temperature to prevent wood and metal from warping. Preventative Measures: - Regularly check and maintain string condition and height. - Store the guitar in a stable environment to prevent changes due to humidity and temperature. - Perform routine setup checks, including truss rod adjustments and bridge positioning. - Schedule periodic professional setups to ensure all components are in optimal condition.
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    Why is there feedback when I play my acoustic-electric guitar?
    Symptom: You hear a loud, continuous, or oscillating noise (feedback) when playing your acoustic-electric guitar, especially when it's amplified. Causes: 1. Proximity to Amplifier or Speakers: Standing too close to your amplifier or speakers can cause feedback. 2. High Gain or Volume Levels: Excessive gain or volume on the amplifier can lead to feedback. 3. Improper EQ Settings: Certain EQ settings, especially with high treble or mids, can increase the likelihood of feedback. 4. Poorly Shielded Electronics: Inadequate shielding in the guitar's electronics can pick up unwanted noise. 5. Microphonic Pickups: Pickups that are too sensitive can cause feedback. 6. Acoustic Resonance: The guitar body resonating with certain frequencies can create feedback. Solution: 1. Positioning: - Move farther away from the amplifier or speakers. - Change your position relative to the amplifier to find a spot with less feedback. 2. Adjust Gain and Volume: - Lower the gain and volume levels on your amplifier. - Use the guitar’s volume control to reduce the signal strength going to the amplifier. 3. EQ Settings: - Adjust the EQ settings on your amplifier or mixer to reduce treble and mid frequencies. - Experiment with different EQ settings to find the sweet spot that minimizes feedback. 4. Shielding and Grounding: - Ensure the guitar's electronics are properly shielded and grounded. - Consider adding or improving the shielding in the control cavity if feedback persists. 5. Pickup Sensitivity: - Lower the sensitivity of the pickups if possible. - Consider using a feedback buster, a rubber plug that fits in the soundhole to reduce resonance. 6. Use of Noise Gate: - Use a noise gate pedal to cut off unwanted noise and feedback when you are not playing. Preventative Measures: - Regularly check and maintain the position and settings of your amplifier and guitar. - Use proper shielding and grounding techniques for the guitar’s electronics. - Experiment with different EQ settings and volumes to find the optimal setup for your playing environment. - Store your guitar in a case with good shielding to prevent external noise from affecting the electronics.
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    How do I fix a loose strap button?
    Symptom: The strap button on your guitar is wobbly, loose, or completely detached, causing instability when you use a strap. Causes: 1. Worn or Stripped Screw Hole: The wood around the screw hole has worn out, causing the screw to lose its grip. 2. Incorrect Screw Size: The screw used is too small for the hole. 3. Loose Hardware: The screw or strap button may have come loose over time due to regular use. Solution: 1. Tightening the Screw: - If the screw is simply loose, use a screwdriver to tighten it. Be careful not to overtighten, as this can strip the screw hole further. 2. Using Toothpicks or Wooden Dowels: - Remove the loose screw. - Insert toothpicks or a small wooden dowel into the screw hole. Apply a small amount of wood glue to the toothpicks or dowel. - Break off any excess toothpicks or dowel sticking out of the hole, so they are flush with the surface. - Reinsert the screw and tighten it. The additional material will provide a better grip for the screw. 3. Using Wood Filler: - Remove the loose screw. - Fill the screw hole with wood filler and let it dry completely according to the product instructions. - Once the filler is dry, drill a small pilot hole into the filled area. - Reinsert the screw and tighten it. 4. Using a Larger Screw: - If the original screw is too small, replace it with a slightly larger screw. - Ensure that the new screw is not so large that it splits the wood. 5. Installing a New Strap Button: - If the original strap button is damaged, replace it with a new one. - Follow the steps above to secure the new strap button using toothpicks, wood filler, or a larger screw if necessary. Preventative Measures: - Regularly check and tighten strap buttons to prevent them from becoming loose. - Avoid putting excessive pressure or strain on the strap buttons. - Use strap locks for added security, which can prevent the strap from pulling on the button and loosening it over time.
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    Can i leave my acoustic guitar in the car?
    It's not recommended to keep your acoustic guitar in a car for extended periods. Extreme temperatures, both hot and cold, can damage the wood, cause warping, or affect the glue joints. High humidity can also affect the guitar's tone and playability. If you need to leave it in the car, try to limit the time and keep it in a well-insulated case.
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    How often should I change guitar strings?
    String life depends on how often you play, the string material, and how you maintain them. Regular players should change strings every 3 months. If you notice your strings sounding dull, feeling rough, or if they break frequently, it's time to change them. Coated strings tend to last longer than uncoated ones.
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    What does “intonation” mean, and how do I fix it?
    Intonation refers to how well a guitar stays in tune as you move up the fretboard. If the notes sound in tune when played on open strings but become sharp or flat as you play higher frets, the intonation is likely off. This happens when the distance between the frets and the saddle isn't properly set for each string. To correct it, adjustments are typically made to the saddle, nut, or string length, ensuring each note rings true at every fret. Since precise adjustments are required, it's usually best to have a professional handle intonation setup to avoid causing further issues.
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    My guitar is not holding a charge for long, how can I fix it?
    If your guitar's battery isn’t holding a charge for long, several factors could be causing the issue. First, it’s a good idea to recalibrate the battery by charging it continuously for 8 hours. This can help reset the battery's internal system and improve its performance. If that doesn’t solve the problem, try using a different charger and cable to rule out any external issues, such as faulty connections or power supply problems. If, after these steps, the battery still doesn’t last as expected, it’s likely that the battery itself is worn out and may need to be replaced. In that case, consult with our technician to ensure the correct replacement and proper handling of the battery system. Taking care of the charging process and using the correct equipment can help prolong the life of the battery and ensure your guitar performs at its best.
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    How does the feedback control work with high-gain effects?

    Feedback is a common occurrence in all electric guitar pickup systems when amplified through a speaker. When the gain (distortion) is turned up, any external vibrations—such as body movement or accidentally touching the strings—can be picked up by the guitar’s pickups. This includes vibrations caused by the speaker’s sound waves, which are picked up by the pickups again, creating a loop where the signals repeatedly amplify each other. At a certain point, when the signal is further amplified through the amp and speaker, feedback (howling) occurs.


    The main factors contributing to feedback include:

    - Chaotic signals being easily picked up

    - The proximity of the speaker to the pickups (which is part of Sonic's design)

    - Excessive signal gain (resulting in overdrive or distortion)

    - Frequency overlap and amplification (common in hollow and semi-hollow guitar bodies).


    In rock music, many guitarists intentionally create feedback as a technique and part of their playing style.

    Learning how to control and use feedback is also a common skill in rock guitar playing. For Sonic, the easiest way to reduce the occurrence of feedback is to lower the gain settings in the app. The factory settings prioritize a full, rich tone, with relatively high distortion settings, so precise playing technique is more important.

    We want to reassure all enthusiasts and players that this is a normal phenomenon. We also appreciate your feedback and thank you for your love of the Enya Sonic Smart Guitar.

WARRANTY CLAIM

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    How to claim warranty?
    The device has a one-year warranty. If you discover any problems during the warranty period, please email or whatsapp us with a brief video and we will troubleshoot it online. Otherwise, we will arrange a reverse pickup from your location and bring it to the brand's servicing center.
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