Once the product has been shipped from our end, you cannot cancel the order. If you want to cancel the purchase after it has been dispatched, you have to bear the transaction fees, and once the order has been transferred to logistics, you have to bear the logistic charges both ways.
You can refuse the merchandise at the time of delivery for a small fee of (minimum Rs.400) for accessories, (minimum Rs.800) for ukuleles, and for guitars, amplifiers, and keyboards (minimum of Rs.2000 of product value). This amount will be deducted from your final refund.
The refund will be initiated only after the package has been received back at our facility and processed as a verified return.
The refunded amount will be transferred, as per banking and payment gateway norms, within 3 to 5 business days of the return being recieved and verified.
In Case of EMI Order Cancellation :
1.Cancellation of EMI Orders
We are unable to cancel EMI orders processed through payment gateways such as Snapmint, Razorpay, or CC Avenue.
2. Refund Terms for Cancelled Orders
If you choose to cancel your order, please note the following:
a. We will deduct 9% of the total order value OR
b. We will deduct the charges imposed on us by the payment gateways, whichever is higher.
3. Refund Process
The refund will be initiated to the original payment method used for the purchase.
Please allow 5-10 business days for the refund to be processed and reflected in your account.
4. Partial Cancellations
For partial cancellations of EMI orders, the same deduction policy applies to the cancelled portion of the order.
5. Non-refundable Charges
Any processing fees, EMI charges, or interest accrued on the EMI are non-refundable.
6. Cancellation Period
Cancellation requests must be made within 24 hours of placing the order, subject to the item not being shipped.
7. Returns
If you've received the product and wish to return it, please refer to our separate Return Policy.
8. Exceptions
In case of defective products or shipping errors on our part, we may waive the cancellation charges at our discretion.
9. Contact Information
For any queries regarding EMI order cancellations or refunds, please contact our customer support at support@procraftindia.com
10. Policy Changes
We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.
